Most problems can be dealt with as a matter of coarse and through normal conversation.

However, in the unfortunate event that a customer should feel the need to make a formal complaint Octopoda has the following procedure;
If there is any claim arising from our obligations under the guarantee, then any such claim should be emailed to or a letter sent to:

Octopoda Ltd, 37 Bainbridge Road, Loughborough, Leicestershire, LE11 2LE.

Alternatively, telephone the company on 01509 649461 followed up by email or letter.

The company will commit to responding to any such written request within 5 working days of receipt.

The company will commit to any verbal request within 3 working days.

Daniel Gallacher
Managing Director
Octopoda Ltd